These Terms & Conditions govern the use of the Shepherd's Bush Florist online shop, the supply of floral goods and services, and apply to all purchases made through our website for flower delivery within Shepherd's Bush and the surrounding areas. By placing an order on our platform, you confirm that you accept and agree to abide by these terms, which are designed to ensure a transparent and satisfactory shopping experience for all customers.
To place an order with Shepherd's Bush Florist for online flower delivery in Shepherd's Bush, simply select your desired product(s) and proceed to the checkout. You will be asked to provide accurate details including your name, recipient’s details, delivery address, preferred delivery date, and any special instructions. Please double-check this information, as errors may result in difficulties or delays with your order.
When you submit an order, you are making an offer to purchase goods in accordance with these terms. Once your order is received, you will be sent an order confirmation acknowledging receipt, outlining your purchase, and assigning an order number for reference. This confirmation does not signify acceptance of your order. Acceptance occurs, and a legally binding contract is formed, when we dispatch the goods (flowers or related products) to the delivery address provided. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, failure of payment verification, or suspicion of fraudulent activity.
All floral products and arrangements are subject to availability. While we make every effort to provide products as displayed on our website, flowers are seasonal, and some varieties or colours may occasionally be unavailable. If necessary, we reserve the right to substitute with flowers of equal or greater value and a similar style and colour palette. Any significant changes to your selected arrangement will be communicated to you prior to dispatch whenever possible.
Potted plants and other gift items may also be subject to substitution with a product of equal value, maintaining the intended look and feel of your order.
All prices for floral arrangements and delivery services are listed in British Pounds Sterling (£) and include VAT where applicable. Delivery charges, if any, will be clearly noted during the checkout process prior to final confirmation of your order. We reserve the right to change product pricing or delivery charges at any time. However, once your order is confirmed, the price quoted will prevail.
Payment must be made in full at the time of ordering. We accept major credit and debit cards securely online. Your payment will be processed via an encrypted, secure gateway provider to ensure your financial data remains protected. We do not store or have access to your full card details at any time. In the event that your payment cannot be processed, we will not be able to fulfil your order and will notify you accordingly.
Shepherd's Bush Florist offers delivery throughout Shepherd's Bush and nearby areas. You are responsible for providing complete and correct delivery information. Deliveries are made to the address specified at checkout and can take place Monday to Saturday, excluding public holidays, unless stated otherwise on our website.
We strive to meet your chosen delivery date and time preferences, but delivery times cannot be guaranteed. Factors beyond our control, such as traffic, weather, or recipient availability, may affect prompt delivery. Where a delivery cannot be completed due to incorrect details or the recipient being absent, we reserve the right to: (a) leave the order with a neighbour or in a safe place, (b) return the flowers to our shop for re-delivery (additional charges may apply), or (c) contact you for further instructions. If redelivery is required, it may incur an extra charge and could be subject to fresh product substitution to ensure quality.
We do not deliver outside of the designated Shepherd's Bush area and adjoining neighbourhoods as specified during checkout. Should a delivery attempt be made outside our service area inadvertently, you will be notified, and the order may be cancelled or subject to additional charges and revised delivery arrangements.
If you wish to cancel or amend your order, please notify us promptly. Cancellations or changes to your order are possible up until the flowers have been prepared for delivery or dispatched. Once preparation or dispatch has commenced, cancellations and substantial amendments may not be feasible. If your cancellation request is received in sufficient time, we will process a full refund to your original method of payment, minus any transaction costs if applicable.
To amend delivery details or make changes to card messages, please inform us as soon as possible. Although we endeavour to accommodate reasonable requests, this may not always be possible, particularly if your order is in the process of being delivered.
Our goal is to deliver fresh, high-quality flowers that meet or exceed your expectations. If, for any reason, your delivery does not meet the standards described, you must notify us within 24 hours of receipt and provide photographic evidence where possible. Due to the perishable nature of flowers and plants, returns are generally not accepted unless there is an issue with quality or goods are damaged upon arrival.
If it is confirmed that the products delivered are faulty, damaged, or incorrect, we will, at our discretion, offer a replacement, redeliver the order, or issue a refund. Please note, the lifespan of cut flowers varies by variety and conditions. Proper aftercare is required and included with your order; no refund or replacement will be provided in cases where flowers have not been cared for as advised.
Our online ordering system allows you to include a personal message with your delivery and add special instructions. Please ensure that your message contains no profanities, discriminatory content, or offensive language; we reserve the right to amend or omit any message at our discretion. We are not responsible for errors in your message as entered during checkout. If specific instructions are provided (e.g. leave with neighbour), we will endeavour to follow them but cannot guarantee compliance in all circumstances.
To the maximum extent permitted by law, Shepherd's Bush Florist shall not be liable for indirect, special, or consequential loss or damage arising out of or in connection with your use of this website, products, or services, including loss of profits, data, or goodwill. Our aggregate liability, whether in contract, tort, or otherwise, will not exceed the total price paid for the order in question.
We are not responsible for failed deliveries where incorrect or incomplete address details are provided, or where recipients are unavailable or refuse delivery. Neither are we liable for failure to deliver due to circumstances beyond our reasonable control, such as natural disasters, severe weather, strikes, wars, or public health emergencies.
No provision in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or any liability that cannot be excluded by law.
This website, including the content, images, logos, and design, is the property of Shepherd's Bush Florist or its licensors. Reproduction, distribution, or commercial use of any material without permission is prohibited.
We respect your privacy and are committed to ensuring that your personal information is protected in accordance with applicable UK data protection legislation. We collect and process your personal data only as necessary to fulfil your order and improve your customer experience. Please review our Privacy Policy for more detailed information about how your data is used, stored, and safeguarded.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts for the determination of any such disputes or claims.
Shepherd's Bush Florist may update these Terms & Conditions from time to time to reflect changes to our business or applicable law. Any modifications will take effect immediately upon posting to the website. Please check this page regularly to ensure you are aware of any changes, as continued use of our website or services after such posting constitutes acceptance of the revised terms.
If you have any questions about these Terms & Conditions, your order, or flower delivery within Shepherd's Bush or adjoining areas, please contact us via the methods provided on our website. We aim to respond to all queries promptly and resolve any issues to your satisfaction.
Note: These terms apply to all customers placing online flower delivery orders with Shepherd's Bush Florist for destinations in Shepherd's Bush and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shepherd’s Bush, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shepherd’s Bush.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
