Our Returns, Refunds & Complaints Promise
Fresh Flowers Guaranteed in Shepherd's Bush
At Shepherd's Bush Florist, we take pride in delivering the freshest flowers to homes and businesses throughout Shepherd's Bush and the surrounding area. As your trusted local florist, we understand how important it is that every bouquet and arrangement arrives as vibrant and beautiful as you expect. This commitment is reflected in our comprehensive returns, refunds, and complaints policies detailed below.
Damaged-On-Arrival Policy
If your flowers or gifts arrive damaged or not up to our freshness standards, please contact us as soon as possible on the day of delivery. On rare occasions, flowers may become damaged in transit, and we want to put things right quickly for our customers. Please take a photo of the damaged items and provide a detailed description. This will help our florists to understand what went wrong and resolve the issue efficiently.
Freshness Window
We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the instructions provided. If your blooms do not last for this period, please let us know within seven days of receiving your order. Our fresh flowers guarantee is one of the reasons households and businesses across Shepherd's Bush trust our service again and again.
Refund and Replacement Options
At Shepherd's Bush Florist, your satisfaction is at the heart of what we do. If your flowers are damaged on arrival or fail to meet our freshness guarantee, we offer the following options:
- Full Replacement: We will replace your bouquet with a fresh arrangement of equal or greater value, delivered at the earliest opportunity.
- Full Refund: If a replacement is not suitable for you, we will process a prompt refund to your original method of payment.
For refunds, please allow up to five working days for the transaction to be processed by your payment provider. We may request to collect the original flowers before processing the refund or replacement, so we can investigate the issue and continuously improve our service.
Complaints Process
If you are dissatisfied with your experience for any reason—whether relating to delivery, quality, or service—please let us know as soon as possible. Our dedicated team investigates every complaint thoroughly and aims to respond with a resolution within two working days.
To assist us in resolving your complaint promptly, please include details such as your order number, delivery date, and clear photographs where relevant. We are always eager to hear from our valued local customers in Shepherd's Bush, as your feedback is essential for maintaining the high standards we’re known for.
Your Trusted Local Shepherd's Bush Florist
As an independent florist serving Shepherd's Bush, we are committed to delivering excellent customer care alongside our fresh flower guarantee. Whether you are sending flowers for a special occasion or brightening your own home, you can rely on us for quality, reliability, and a genuine commitment to your satisfaction.
Thank you for choosing Shepherd's Bush Florist. We look forward to delighting you with every order, and we’re always here to help should you ever need us to make things right.
